IT Support Engineer

Working hours

• 11:00 to 20:00 CET.

Key responsibilities

Device and Tool Administration

• Manage and maintain all company devices, ensuring they function optimally.
• Administer internal tools and assist with their implementation.
• Onboarding/offboarding laptops.
• Launch and manage scripts on remote devices as required.
• Monitor and troubleshoot internet connectivity issues and laptop performance.
• Benchmark tools to assess performance and identify areas for improvement.

Team Support and Collaboration

• Respond promptly to team requests, including password resets and access issues.
• Provide clear guidance and assistance on how to use various tools and software.
• Collaborate with software owners to integrate new software solutions company-wide.
• Facilitate team engagement with new technologies and tools.

Training and Development

• Organize and conduct training sessions for new employees on company tools and systems.
• Develop and deliver ongoing training programs for current team members.
• Create and update training materials to ensure resources are current and effective.
• Advise team members on best practices to maximize tool efficiency and productivity.

Continuous Improvement

• Identify opportunities to enhance internal processes and tool utilization.
• Stay updated on the latest IT trends and technologies relevant to the company.
• Propose and implement solutions to improve IT support services.
• Ensure compliance with company policies and industry regulations.

Requirements

• 5+ years of relevant experience.
• Confident using Mosyle.
• Basic scripting and log analysis skills.
• Fluent in English (C1) and native in Russian.